Refund eligibility
Refunds are not automatic. We review requests according to applicable law, the circumstances of the purchase, and whether the digital service or included generation capacity has already been delivered or used.
We will review requests involving duplicate charges, an incorrect charge, or a material technical failure that prevented delivery of the purchased service. This policy does not limit any refund or cancellation right that cannot lawfully be excluded.
How to request a refund review
Email support@facelessreels.co from the address associated with your account. Include your transaction or invoice number, the purchase date, and a brief explanation of the issue. Do not send passwords or full payment-card details.
How approved refunds are processed
Subotiz is our merchant of record and processes approved refunds. An approved refund is returned to the original payment method where possible. The time for funds to appear depends on the payment provider and financial institution.
Cancellation is separate from a refund
You can cancel a subscription online from Dashboard Billing or the Subotiz Customer Portal. Cancellation prevents future renewal and normally leaves access active until the end of the current paid period; it does not by itself refund a prior charge. See the subscription terms for additional details.